GENPACT

What was the issue?

Genpact has a globally distributed workforce of consultants that needed to be able to access engaging, up to date learning and client relevant materials through an “on demand” service. Genpact also needed to provide its employees with a system that could seamlessly facilitate multiple coaching and mentoring relationships, host formal and informal learning objects and create learning journeys through associated and tagged content. Their consultants also wanted to be able to access and leverage their organisational knowledge an “know-how” through being able to collaborate and connect with “experts” around the world.

EC3 Services Utilised

• Initial consultancy to define the problem statements.
• Change and leadership engagement.
• Product design.
• Pilot strategy definition.
• Success criteria definition.
• Communications strategy and plan delivery.
• Full roll-out management.

What did we do?

Working closely with the Product Owner and strategy team, we enhanced a single cloud platform to facilitate the on demand content creation and deployment as well as formal course content and the virtual coaching solution. Designed to be as simple to use as possible, quickest access, lowest number of clicks or taps to gain insight and find what the workforce are looking for. Using our tried and tested methodology for Piloting the solution first, gaining real life confirmations of success and creating early adopters within the programme, we then used this as the benchmark to grow out to the wider community.